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The “How to handle difficult conversations” Masterclass is both highly practical and thought-provoking challenging us to consider how we show up in calls and conversations we need to have.

The insights you learn are valuable for the challenges we’re facing right now, and for our future as business leaders, service providers and team members.

We covered:

  • Understanding yourself and others better
  • Deep listening
  • Smart questioning, and
  • Setting realistic expectations

Replay is now available on the Masterclass registration page, along with a downloadable PDF summary resource.