Personal information we collect
DFK Gooding Partners collects personal information from clients, employee, contractors and other individuals for business purposes.
The main types of personal information we collect include names, addresses, telephone numbers, email addresses and job titles. In providing professional services, we may also collect other personal information such as financial details and tax file numbers. If we require any additional sensitive information, for example your health information, we will only collect it as permitted under the Privacy Act.
It is generally not possible for us to deal with our clients on an anonymous basis, but it may be possible in certain cases (for instance when seeking client feedback).
How we collect personal information
We only collect personal information when knowingly and voluntarily submitted. Generally we will collect your personal information directly from you, for example in face to face meetings, telephone conversations, email messages and other correspondence. Sometimes it may be necessary to collect your personal information from a third party or a public record. We may also collect personal information about you from your use of our website, cloud based communications and online client access area.
Use of personal information
Our main purposes for collecting personal information are:
•to provide our professional services;
•to respond to requests;
•for client contact;
•to inform of our services;
•for general business administration, such as invoicing;
•for purposes related to the employment of our personnel and providing services to our staff; and
•for other business related purposes, including the engagement of service providers, contractors or suppliers.
Copies of correspondence sent from our app, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.
DFK Gooding Partners may also use your personal information for the purpose of marketing our services. If you do not wish to receive our marketing material, please contact us on (08) 9327 1777.
Credit Card details are only stored for the processing of payments and will be deleted once payment is processed.
Disclosure of personal information
DFK Gooding Partners will not disclose your personal information to third parties unless:
• required or permitted by law;
• we consider it necessary because of damage, injury or interference with our rights or property, users, or anyone else who could be harmed by such activities;
• DFK Gooding Partners’ business is offered for sale; or
• you consent.
If we disclose personal information to a third party, it will be in line with the purpose of the original disclosure to us. Third parties to whom we may disclose personal information include experts or other third parties contracted as part of an engagement and our service providers. We do not disclose personal information to third parties for the purpose of allowing them to send marketing material to you. However, we may share non-personal, de-identified and aggregated information for research or promotional purposes.
Transfer of personal information outside Australia
DFK Gooding Partners is a member firm of the DFK Australia New Zealand association of accounting and business advisory firms. DFK Australia New Zealand is a part of DFK Asia Pacific and a regional member of DFK International. We may transfer your information to other DFK firms to fulfil a purpose of collection of your personal information or for a related purpose. The countries to which we may transfer your information may have privacy laws which do not provide the same level of protection as Australia’s. DFK Gooding Partners may also use overseas third party service providers to store, process or back-up your personal information on servers located overseas.
If we transfer your personal information overseas for any of the above reasons, it does not change our commitment to safeguard your privacy in line with our existing privacy obligations.
Security of personal information
DFK Gooding Partners takes all reasonable steps to protect the personal information it holds from misuse, loss, alteration, unauthorised access and/or disclosure. We review and update our security measures in light of technological advancements.
We require that our employees and data processors respect the confidentiality of any personal information we hold, whether electronic or hard-copy. Additional security measures include physical security measures (for example, security passes to gain access to our office) and technological measures (for example, the use of passwords and encryption). However we will not be held responsible for events arising from unauthorised access to your personal information.
We will only retain your personal information for as long as necessary to provide the services for which the information was provided, or as is permitted by law or our document retention policies.
Privacy on our website
Cookies may be used on our website. Cookies are small pieces of data sent from a website to a user’s web browser while they use the website. When the user browses the website again in future, the website retrieves the cookie to recognise the user’s browsing activity and customise the user’s website navigation. Cookies are standardly used by many websites and most web browsers recognise when a cookie is offered and permit you to accept or refuse it.
Most of the information we collect from our website users is only statistical, for example the users’ domain and browser types. This information does not specifically identify individuals and is solely used to enhance navigational experiences for users. However, if you apply to receive information from our website about our services, events, updates or wish to apply for a job, we may require you to provide some personal information.
We provide links on our website to third parties’ websites. However, we are not responsible for the privacy policies or practices of those third parties. We recommend that you review their privacy policies directly on their websites. A link to a third party website does not represent an endorsement, approval or recommendation by DFK Gooding Partners of the services or products offered by those websites.
Access to Information
We will provide access to personal information upon request by an individual, subject to some limited exceptions under law which require or permit us to withhold the information (for example, where granting access would infringe another person’s privacy). If we deny you access, we will let you know the reason for denying access.
DFK Gooding Partners may, in some cases, charge an administrative fee to cover the cost of providing you with access to your personal information or require proof of identification, if deemed necessary.
Updating personal information
If you believe that any personal information that DFK Gooding Partners has collected about you is out-of-date, incomplete or inaccurate, please contact DFK Gooding Partners and we will take reasonable steps to correct it in accordance with the Privacy Act.
How to contact us
DFK Gooding Partners Chartered Accountants
Level 9, 1 William Street
Perth WA 6000
T: (08) 9327 1777
F: (08) 9327 1778
For more information about privacy issues and protection in Australia, please visit the following website for the Australian Government Office of the Australian Information Commissioner: https://www.oaic.gov.au/privacy/